Today John leads managed services at a regional managed services company, a full-service, HIPAA-compliant MSP with offices across Pennsylvania serving healthcare, manufacturing, legal, and enterprise clients. The role sits at the intersection of everything he has built across his career — the business leadership of running a services operation, the security depth from years in healthcare compliance, and the technical hands-on capability to build automation that most directors would delegate entirely.

The company runs a modern security-first stack: Datto RMM, Datto Backup and BCDR, Datto SaaS Protection, EDR and MDR, and a 24/7 Security SOC providing real-time threat detection and incident response. Microsoft 365 — administration, security hardening, compliance, and identity management through Entra ID and Zero Trust frameworks — is a core practice area. Network infrastructure is a full-service deliverable here as well: John designs and manages VLAN segmentation, firewall configuration and policy management, site-to-site and client VPNs, Remote Desktop Gateway deployments, DNS, DHCP, Active Directory, and Windows Server environments across the client base — the same hands-on ownership he carried through every endpoint at Technic IT Group.

Alongside the managed services practice, John brings extensive hands-on experience in applied AI development. He has built production AI solutions using the OpenAI API and is actively expanding into the Anthropic Claude API — including RAG (Retrieval-Augmented Generation) architectures that connect LLMs to external data sources, vector database implementations for semantic search, and AI chatbots built with LangChain that integrate directly with business systems and workflows. He has also worked with AWS Transcribe for speech-to-text automation, adding another layer to a background that already includes decades of enterprise speech and dictation systems — including Dragon Medical in clinical environments.

When a local office automation company acquired Technic IT Group, John came with it — not just as the seller, but as the person who knew how to stand up and run a managed services practice from the ground up. Over three years he directed the integration of Technic IT Group's client base and operational model into the larger company, building out the processes, tooling, and team capabilities needed to run a successful MSP within a larger IT services organization. The role required equal parts operational leadership and technical credibility — and John brought both.

After more than two decades in enterprise healthcare IT, John made a deliberate move: he founded his own Managed Service Provider. Starting from scratch, he built Technic IT Group, LLC into a practice managing over 1,500 endpoints across a diverse client base — handling every dimension of the business personally, from landing clients to designing the security stack to managing vendor relationships with ConnectWise, Kaseya, and Datto.

Building and running an MSP also meant being the last line of defense on everything network-related. John designed and managed the full network infrastructure for client environments — TCP/IP addressing and subnetting, VLAN segmentation, firewall configuration and rule management, site-to-site and client VPNs, Remote Desktop Gateway deployments, DNS, DHCP, Active Directory, and Windows Server environments. Security wasn't a checkbox — it was the product.

Owning the P&L, setting service pricing, hiring and managing technical staff, and being accountable to clients for uptime and security outcomes — that experience sharpened both his business judgment and his appreciation for what clients actually need from a technology partner. When a local office automation company approached him about acquiring the company, it was a validation of what he had built.

Twenty years. That's how long John spent at a local office automation company — and that number only makes sense once you understand what he was building there. This wasn't a long tenure in a static role. It was two decades of mastering one of the most technically complex specialties in healthcare IT: enterprise clinical dictation, speech recognition infrastructure, and the system integrations that tie them to the clinical workflow of a working hospital.

John became the practice's primary expert on the a leading healthcare transcription platform — Fusion Voice for enterprise dictation management, Fusion Text for transcription and document management, Fusion Expert and Fusion Narrate for front-end and back-end speech recognition — as well as Philips SpeechExec, Dragon Medical, Digital Voice (DVI), and DocStar document management. But the title of "expert" understates what he actually did. At most organizations, a vendor's professional services team handles installation and integration. John was that professional services team — and he went further.

He wrote HL7 interfaces from scratch — ADT feeds for patient demographics, order interfaces linking dictation jobs to the correct encounter and provider, result interfaces returning completed transcriptions to EMR and EHR systems. He built bidirectional PACS integrations that let radiologists launch dictation from their worklist with patient and accession data auto-populated, and signal job completion back to the RIS in real time. He deployed the full hardware stack at every site — SQL servers, application servers, speech recognition engines, VoIP and telephone dictation infrastructure, clinical workstations, SpeechMike hardware — personally.

Over the course of this role John completed hundreds of implementations, integrations, and custom development projects across more than 30 hospital systems in multiple states. No two were identical. Each one required a unique combination of technical engineering, project management, clinical workflow understanding, and the ability to train and support the physicians, transcriptionists, and IT staff who would live with the system every day. That last part — earning the trust of clinicians — is something no certification teaches.

Straight out of Susquehanna University, John joined one of the region's prominent accounting and consulting firms as their healthcare IT specialist — a role that was less defined job description and more blank canvas. The firm's clients were long-term care providers: nursing homes, skilled nursing facilities, rehabilitation centers navigating a complex web of Medicare and Medicaid compliance requirements.

John's response was to build the tool they needed. LT-CareWare, written in FoxPro and developed between 1994 and 1997, was a complete management platform for long-term care facilities. It handled the federally mandated Minimum Data Set (MDS) — the resident assessment instrument that drives Case Mix Index calculations and directly determines reimbursement rates under Medicare and Medicaid. It tracked clinical quality indicators across the facility and automated the compliance audit workflows that staff had previously done entirely by hand.

This was one developer, fresh out of college, writing production healthcare software to solve a real regulatory and financial problem — before the internet, before cloud, before frameworks. The experience also planted the seed of something that would define his career: the understanding that the best technology solutions come from people who understand the business problem deeply enough to build the answer themselves.